Privacy notice

Who is responsible

Kelly Williams, trading as Escape at Laurel Farm, is responsible for the personal information covered by this notice. Escape is a sole-trader business.

You can contact Kelly through WhatsApp on 07990 763639 or Instagram: The Beauty Room and The Retreats. You can also call 07990 763639 or write to Laurel Farm, Pilning Street, Pilning, South Gloucestershire, BS35 4HN.

Information you give us

When you contact us by phone, WhatsApp or Instagram, we receive the information you choose to share. This may include your name, contact details, the treatment or stay you are interested in, preferred dates, number of guests and your messages. Kelly handles enquiries personally.

We use these details to answer you, check availability and discuss or arrange the service you request. Providing information is your choice, but we may be unable to answer or arrange your request without the relevant details. An enquiry does not itself confirm an appointment or stay.

Please do not send medical information, treatment consultation records or payment-card details through WhatsApp, Instagram or public comments. Contact Kelly to discuss how to provide any information needed for your visit. This notice covers the website and general enquiries.

Why we use information

• Your requested service: we use information necessary to take steps you ask for before a booking, or to carry out an agreed booking. The lawful basis is taking steps towards, or performing, a contract.
• General questions and website security: we use information necessary for our legitimate interests in responding to people who contact us and keeping the website reliable and secure.
• Optional cookies: we rely on your consent. You can change your choice using the cookie controls below.

We do not use your enquiry details to enrol you in a newsletter. Decisions about appointments and stays are made personally, not by automated decision-making.

Visiting the website

Odoo hosts this website. To deliver pages and help keep its service secure, its servers process technical information sent by your browser, such as your IP address, the requested page, visit time and browser details. This is separate from optional analytics.

This site has no online booking calendar, payment checkout or newsletter signup. Google Analytics, Google Tag Manager, Plausible analytics and live chat are not enabled.

The Orchard stay-enquiry form prepares a WhatsApp message in your browser. It does not submit your details to Odoo or save them on this website. When you choose Continue to WhatsApp, the details you entered are passed to WhatsApp to prepare your message. You can review it there and decide whether to send it. An enquiry does not confirm a booking.

Odoo’s native controls let you choose essential cookies only or allow optional cookies. Read our Cookie Policy for their purposes. Withdrawing consent does not affect earlier lawful use.

Services that handle information

Odoo and its hosting and support providers handle website information. Phone providers handle calls made through their services. If you choose WhatsApp or Instagram, those Meta services also handle information about your account and use of their messaging services under their own privacy terms. We do not copy phone, WhatsApp or Instagram enquiries into the website automatically.

These providers may process information outside the UK. Odoo’s privacy policy explains its processing locations and safeguards, including contractual protections for international access. The messaging services explain their handling in the WhatsApp privacy policy and Instagram privacy policy. You can contact Kelly for more information about providers used for your enquiry and the applicable safeguards.

Photographs are hosted with the website. Links to WhatsApp, Instagram, maps and other websites take you to separate services with their own privacy information.

How long we keep information

We keep enquiry information only while it is needed to answer you, arrange what you requested, complete related follow-up you asked for, or deal with an outstanding issue. Once those purposes have ended, we delete it unless a specific legal requirement or unresolved dispute requires us to retain relevant information. We review what is still needed and do not keep enquiries indefinitely just in case they might be useful.

Website technical records and communications held by service providers are subject to their own operational retention arrangements. Cookie expiry information is available in your browser settings.

Your choices and rights

You can ask Kelly for access to your information or to correct it. Depending on the circumstances, you can also ask for deletion, restrict how it is used, or receive information you supplied in a portable form where the legal conditions apply. Use the contact details above to make a request.

Your right to object: you can object to use of your information based on legitimate interests, for reasons relating to your situation. Tell Kelly what use you object to so the request can be considered.

You can withdraw optional-cookie consent at any time through Update cookie preferences. You can also complain to the Information Commissioner’s Office (ICO). We would welcome the opportunity to address your concern directly.